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We’re in business to make customers happy
As the nation's sixth-largest wireless service carrier, serving 5.8 million customers in 26 states, we are dedicated to providing superior customer satisfaction by working hard to understand the needs of our customers. In fact, our entire business strategy focuses on increasing customer satisfaction and delivering excellent customer service. We offer our customers great products and services, while providing the best tools and training for our associates and generating profitable growth for our investors.
Our commitment to our associates
Our success would not be possible without our associates' commitment. We've focused on creating a culture that demands and rewards teamwork and excellence among associates. This approach empowers our frontline associates with all the necessary talent, training, and tools to provide the customer with the very best experience possible.
Our commitment to technology
If all this talk about customer service makes you think we aren't on the cutting-edge, think again. To ensure that our customers have exceptional call quality and clarity - as well as access to advanced data services - we invest millions every year in technological enhancements to improve our networks. We've also converted our network to CDMA-1X digital technology, adding more voice capacity, high-speed data products and features, and expanded coverage areas. This, in turn, has improved our ability to offer great service.
Our commitment to our communities
U.S. Cellular is an active corporate citizen through charitable contributions, award-winning community relations programs and associate volunteer activities. Our new diversity initiatives with suppliers and communities are building on these solid relationships, and forging new ones.
Our commitment to inclusion
We are a drug-free workplace and an equal opportunity employer dedicated to diversity and inclusion. MFDV.
First you are a part of it, then it becomes a part of you.